Overview: Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships.
In the face of increasing customer and staff expectation as well as technological advances, maintaining a consistently resilient, focused and motivated customer service team is becoming an increasingly demanding role. This course enables Managers, Supervisors and Team Leaders to maintain a productive customer focused climate.
The focus of this course is to enlighten and engage customer service professionals with the latest thinking about how to deliver an excellent service to their customers using the telephone, email and social media.
This workshop covers the key skills required to maximise and maintain your key accounts, including relationship to partnership selling, networking and strategic planning. Self-appraisal and practical exercises will ensure maximum participation and learning.
This highly interactive and ‘hands on’ course provides you with the opportunity to examine the skills and behaviours of a good negotiator. You will learn how to enable and facilitate decisions that achieve win/win outcomes.
This two-day high impact workshop focuses on how a sales person works in partnership with their customers to explore and identify customer issue and needs. You will learn how to help your customers make an informed decision that not only solves problems but also adds value.
This highly interactive two-day course focuses on preparation for and managing face to face meetings with your customers. Meetings give you the best chance to turn a prospect into a sale and to develop long term relationships with your present customers – this course will ensure that you have the in depth skills and knowledge to make the most of...
This one-day interactive workshop will provide you with an understanding of the sales environment and give you basic skills required to meet client challenges.
This practical and energetic two-day workshop provides all the skills sales people need to conduct profitable negotiations and maintain positive long-term business relationships.
This enjoyable two-day workshop provides a sound foundation to the skills and qualities needed to turn opportunities into results. Individuals' needs and objectives are met through sharing experiences and stimulating interactive sessions.
This 1 day course addresses the connection between resilience and our ability to work positively. It explores how managing and sustaining optimum levels of pressure can deliver sustainable and positive performance.
This one-day course equips you with the skills to deliver consistent service excellence at every stage of contact with the customer. It will enable you to handle difficult situations and achieve increased customer satisfaction and loyalty.