This is a highly practical one-day conflict management course which will address the many aspects of conflict and how best to resolve it. This workshop has been specifically designed to give you an opportunity to learn and test a range of conflict resolution models and techniques. This conflict resolution training course will help you recognise, manage...
This two-day course focuses on enhancing interpersonal skills and improving working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.
Combining proven leadership techniques with practical advice and individual insights, this course will link your personal leadership to the performance of others. This course will provide managers with proven techniques of people management which are directly applicable to the workplace. Delegates will learn how to channel the energy of individuals within...
This one-day course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
Overview: This one-day, practical and 'hands on' workshop is designed to be a catalyst for innovation and creativity!
Once you understand why some workplace experiences are more stressful than others, you can then devise a strategy for dealing with them and manage the sometimes conflicting needs of others. This course focuses on the ‘how to’ element in managing these two workplace occurrences.
To enable learners to understand and leverage their emotional intelligence for business success £2195 for up t 10 delegates plus £70pp for course documentation.
How can we be of influence to those around us at work? How do we frame our proposals to persuade another person, not that our way is the right way, but to see how our thinking and ideas may also benefit them?
This course has been put together using established psychometric theories to help you focus on how to achieve the most productive relationships. Be it with team members or those in your more removed working world, you will have a better insight into their mental idioms. This course will provide you with the reflective capability to decode the confusing...
Increased expectations of customers (ie. for speed, quality, cost control and delivery) means they are quick to complain when their expectations are not met. You will leave the course with a personal action plan identifying the key changes to make, and skills to practice, to ensure you stay calm at all times regardless of the pressure of the situation.
In today’s work environment we are constantly under pressure to juggle different colleagues’ needs, dealing with several different projects at once or having to adapt to changing priorities.
Learn to understand and overcome your challenges at work and promote working relationships with colleagues. Focus on recognising and overcoming difficulties in communication and achieving the most productive relationships. Recognise and work around the peculiarities of others and build insights to recognise potential pitfalls ahead.