BCS Professional Certificate in Stakeholder Engagement

PCSE

The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement during business change projects and programmes.

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Key areas of the course include:

  • Understanding stakeholders
  • Communication
  • Working with stakeholder groups
  • Facilitated workshops - introduction
  • Rapport
  • Creative problem-solving
  • Managing expectations
  • Negotiation
  • Managing conflict
  • Examination on the afternoon of day 3

Please do note that the course timetable is designed to include coverage of new content up to around mid-afternoon on day 3. Delegates should be prepared to spend around 1 -2 hours per evening on homework and revision activities. This may include activities set by the instructor as appropriate.

Target Audience:

This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders.

The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.

Prerequisites for Stakeholder Engagement

This 2-day specialist course leads to the BCS Professional Certificate in Stakeholder Engagement. There are no specific pre-requisites for attending the course, although it is useful to have some practical experience of projects and working with stakeholders.

Delegates will learn how to

  • Identify stakeholders, understand how to manage them and plan engagement activities
  • Define the communication process and listening behaviours
  • Explain group formation
  • Define and understand techniques for facilitating a workshop
  • Understand rapport
  • Explain creative problem solving and identify techniques
  • Define a negotiation approach
  • Explain and deal with conflict

Outline

Understanding stakeholders

  • Analysing stakeholders
  • Stakeholder planning and perspectives

Communication

  • The communication process
  • Barriers to communication
  • Active listening and listening behaviours

Working with stakeholder groups

  • Group development process
  • Learning styles

Facilitated workshops - introduction

  • The benefits of facilitated workshops
  • Main workshop roles - facilitator, scribe, participants, sponsor
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Facilitation techniques
  • Adaptability in the workshop

Rapport

  • Rapport defined
  • Building rapport and the importance of rapport in relationships

Creative problem solving

  • A model for creative problem solving
  • Techniques for generating ideas, such as mind-maps
  • Stimulating creative thinking
  • Edward de Bono's 'Six Thinking Hats'

Managing expectations

  • Sources of expectations
  • Controllable expectation creators
  • Uncontrollable expectation creators
  • Process for managing expectations

Negotiation

  • Negotiating positions
  • BATNA
  • Integrative and distributive negotiation

Managing conflict

  • Root causes of conflict - goals, judgements, values
  • Options for conflict resolution
  • Thomas-Kilmann conflict MODE instrument

£ 1,050.00 ex.vat

Data sheet

Course Duration 2 Days
Location Various
Examination Included