Implementing Cisco Collaboration Applications

CI-CAPPS

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 covers:

  • integrating Cisco Unity Connection

  • Cisco Unity Express

  • Cisco Unified IM and Presence

  • video into a Collaboration deployment.

It describes voice messaging deployment scenarios, Cisco Unified Presence features, troubleshooting & Cisco Unified IM and Presence and Cisco Jabber integration options.

More details

More info

CCNA/CCNP will be changing in 2020. Please ensure you complete your certification before 23rd February 2020. It will automatically switch over onto the new certification.

You must have:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments

This course is aimed at:

  • Network administrators and network engineers
  • CCNP Collaboration candidates
  • Systems engineers

You will learn to:

  • Describe how Cisco Unity Connection is virtualised, designed and deployed in single and multi-site deployments
  • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
  • Manage the end users and feature access in Cisco Unity Connection
  • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager Implement call management and call routing including the dial plan and call handlers
  • Explain unified messaging single inbox and how Microsoft Exchange is integrated
  • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
  • Describe how to enable voice messaging in remote branches during WAN outages in centralised deployments

Course Content

Cisco Unity Connection

  • Designing and Deploying Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Deploying Voice Mail Redundancy in Branch Offices


Cisco Unity Express

  • Designing and Deploying Cisco Unity Express
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express User Accounts and Features
  • Understanding Cisco Unity Express AutoAttendant
  • Troubleshooting Cisco Unity Express


Cisco Unified IM and Presence Implementation

  • Designing and Deploying Cisco Unified IM and Presence
  • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Integrating Cisco Unified Communications IM and Presence
  • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Configuring Cisco Unified Communications IM and Presence Compliance and Message Archiving
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components


Video Provisioning and Integration in a Unified Communications Deployment

  • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Describing Video Infrastructure
  • Decribing Cisco TMS

£ 2,295.00 ex.vat

Data sheet

Course Duration 5 Days
Location London, Wokingham