This two-day high impact workshop focuses on how a sales person works in partnership with their customers to explore and identify customer issue and needs. You will learn how to help your customers make an informed decision that not only solves problems but also adds value. You will also understand why customers buy and more importantly why they should buy from you.
This workshop allows you to step into your existing and potential customers’ world to gain a greater appreciation to their business issues. This workshop will give you the skills to build a strategy and adapt your sales process and style to support your client’s buying decision. This consultative approach to selling delivers encouraging, mutual, long term benefits.
Who is it Suitable For?
Suitable for sales professionals who need to use a consultative sales approach to identify and respond to customers' needs. Additionally, this workshop is suited to business professionals who act in an advisory capacity and whose role requires developing positive relationships with their customers
By the end of this course you will be able to:
Prior to attending this course you will be required to answer prepared questions around your current customer knowledge.The questions will build a knowledge foundation on which the course can be applied.
Customer Buying Decision Making Styles
Preparing for the customer conversation
Building Rapport with Customers
Analyse the Situation and identify Needs
Presenting solutions and gaining commitment
|Course Duration||2 Days|