Sales for Non Sales People - Moving from Service to Sales

This one-day interactive workshop will provide you with an understanding of the sales environment and give you basic skills required to meet client challenges.

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By the end of this course you will be able to:

  • Understand the psychology behind the modern day purchasing decisions that your customers make.
  • Recognise how to make positive connections with every customer every time.
  • Develop basic sales skills.
  • Handle every objection professionally and productively.
  • Manage challenging customer behaviour.
  • Understand customer needs.
  • Promote your own organisation.
  • Be aware of your strengths and limitations.
  • Prepare a personal development plan.

What Will it Cover?

Understanding Sales

  • Why people buy and how we sell. The principles of selling, influencing and persuasion
  • What is a sales process?
  • The profile of a sales person

The Basic Skills

  • Why we need to question
  • Active listening – not an option
  • Building your confidence and keeping motivated
  • Basic sales techniques
  • Basic influence and persuasion skills
  • Building rapport with customers

Your Role in Sales

  • Identifying new business opportunities
  • Customer retention
  • Promoting your organisation

Understanding Customers

  • Why the customer is always important but not always right
  • What does the customer need?
  • How you can help with customer relationships
  • You are a customer

Personal Development

  • What you will change back in the workplace
  • What else do you need
  • Next steps

£ 579.00 ex.vat

Data sheet

Course Duration 1 Day