This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Problem Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'BCS ITSM Specialist' series.
This course is for those working or preparing to work in a Problem Management role and/or within a Problem Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.
Candidates must hold the ITIL Foundation Certificate (any version). It is recommended that candidates have a minimum of two years' experience in IT Service Management.
Holders of the BCS Specialist Certificate in Problem Management will be able to demonstrate their competence in, and their ability to:
|Course Duration||3 Days|