Microsoft Outlook 2010 Level 2


In this course you will customise the Outlook environment, calendar and mail messages and will also track, share, assign and quickly locate various Outlook items.

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Target Audience:

This course is designed for experienced Outlook users who need to customise their Outlook environment and use other intermediate level tools to work more efficiently and effectively with Outlook 2010.


• Send and receive email messages

• Reply to and forward email messages

• Spell check and add attachments to email

• Use Word formatting features

• Schedule appointments and meetings

• Add, edit and modify a contact

• Manage personal tasks

• Use notes

Delegates will learn how to:

At the end of this course you will be able to:

• Customise message settings

• Organise and locate Outlook messages

• Set calendar options

• Track activities using the Journal

• Assign and track tasks

• Share folder information

• Customise the Outlook environment

Course Outline

Lesson 1: Customizing Message Options

• Topic 1A: Modify Message Settings

• Topic 1B: Modify Delivery Options

• Topic 1C: Change the Message Format

• Topic 1D: Set the Out of the Office Notification

• Topic 1E: Create a Contact Group

• Topic 1F: Insert a Hyperlink

• Topic 1G: Create Quick Steps

Lesson 2: Organizing and Locating Messages

• Topic 2A: Sort Messages Using Multiple Criteria

• Topic 2B: Find Messages Using Instant Search

• Topic 2C: Find Messages Using Multiple Criteria

• Topic 2D: Filter Messages

• Topic 2E: Organize Messages

• Topic 2F: Manage Junk Email

Lesson 3: Setting Calendar Options

• Topic 3A: Set Workdays and Time

• Topic 3B: Display an Additional Time Zone

• Topic 3C: Set Availability Options

• Topic 3D: Create Calendar Groups

• Topic 3E: Manage Automatic Meeting Responses

Lesson 4: Tracking Activities Using the Journal

• Topic 4A: Record a Journal Entry Automatically

• Topic 4B: Record a Journal Entry Manually

• Topic 4C: Modify a Journal Entry

Lesson 5: Managing Tasks

• Topic 5A: Assign a Task

• Topic 5B: Reply to a Task Request

• Topic 5C: Send a Task Update

• Topic 5D: Track Assigned Tasks

Lesson 6: Sharing Folder Information

• Topic 6A: Specify Folder Permissions

• Topic 6B: Access Another User's Folder

• Topic 6C: Send Calendar Information in an Email Message

• Topic 6D: Delegate Folder Access to Users

Lesson 7: Customizing the Outlook Environment

• Topic 7A: Customize the Ribbon and Quick Access Toolbar

• Topic 7B: Customize the To-Do Bar

• Topic 7C: Create a Folder Home Page

£ 249.00 ex.vat

Data sheet

Course Duration 1 Day
Location Various