Facilitation Skills for Managers


Facilitators help others to maximise their contribution in groups and teams by creating a supportive and outcome focused environment.  You will learn to use a range of tools and techniques to generate enthusiasm for effective results.  

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Facilitation has become an increasingly important part of the manager’s role. This one-day course will provide you with the knowledge, skills, and a variety of techniques used by effective facilitators.

Target Audience:

This course is suitable for managers and professionals from all sectors who facilitate groups or teams and are enthusiastic to develop their potential to achieve successful team/group outcomes.

Delegates will learn how to:

By the end of this course you will be able to:

• Define facilitation.

• Identify the role, responsibilities, skills and qualities of an effective facilitator.

• Assess your current skills against a range of facilitation styles.

• Enable effective group processes through gathering key information and making interventions.

• Achieve consensus and understand your own impact on the group.

• Maintain energy and participation in a group.

• Recognise and deal with conflict and differences within a group.

Course Outline

Defining the Characteristics of Effective Facilitation

• Define facilitation - the purpose and process of facilitation

• The benefits of facilitation to others and to the business

• Establish the role of the facilitator

• The skills and qualities of an effective facilitator

How to Structure a Facilitated Session

• The stages of effective facilitation

• Clarifying outcomes with the group

• Assigning and understanding roles and responsibilities within the group

• Tracking progress made by the group and individuals

• Keeping control of time and action points

Communication Skills for Facilitators

• Listen and question - to pick up clues and signs from the group

• Facilitation skills to keep the group engaged

• Motivate and sustain the group

• Assertively control the group to keep focus on the outcomes

• Recognise when decisions need to be taken

The Dynamics of the Group

• Learn how to observe and understand group behaviour

• Identify participants needs and expectations

• Ensure engagement of all

• Guide the group to solutions and decisions

Managing Conflict

• Differentiate between constructive and destructive criticism

• Adopt positive techniques for handling conflict

• Techniques for dealing with difficult people and groups

£ 579.00 ex.vat

FCL1 Facilitation Skills

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Data sheet

Course Duration 1 Day
Location London