Effective Feedback Skills

Overview:

This one-day course gives you the core skills that will help develop confidence to deliver and receive feedback effectively. Using a simple seven-step technique this course provides plenty of practical opportunities to develop this essential skill for a workplace professional.

Target Audience:

Any individual who has to give feedback as part of their role. This course will also cover how to receive feedback effectively.

Prerequisites:

Delegates should bring a real-life scenario with them to the programme to enable them to practise and prepare techniques for use back in the workplace

Delegates will learn how to:

By the end of this course you will be able to:

• Define feedback and when it should be used.

• Deliver appropriate feedback to your colleagues in a range of situations.

• Give balanced feedback using a seven-step feedback model.

• Build rapport and empathy with your colleagues in feedback situations.

Course Outline

Building Blocks of Effective Feedback

• What is effective feedback?

• When to deliver feedback

• The benefits of feedback

• Defining feedback – the difference between praise and feedback

• Constructive feedback to develop individuals

• Instant feedback vs formal feedback

Your Feedback Model

• Preparing for the feedback meeting

• Introducing the seven-step feedback planner

• Feedback planning and model practice

• Receiving feedback to develop

• Setting SMART objectives to ensure action

Essential Interpersonal Skills for Feedback

• The power of questioning to gather information

• Demonstrating listening through Emotional Intelligence

• The mysteries of body language – revealed

• Summarising to check understanding

Handling the Receiver's Reactions to Feedback

• Understanding life positions and remaining assertive

• Helping the receiver give their own feedback

• Staying neutral not emotional

• Overcoming resistance, denial and aggression when giving feedback

Personal Development

• Preparing an action plan for use in the workplace