This practical two-day course will provide delegates with the essential skills and knowledge to manage and motivate other people to achieve their best performance. You will explore the link between high performing individuals, teams and their business. You will develop your feedback skills, handling difficult or demotivated people and learn to celebrate...
This two-day course focuses on enhancing interpersonal skills and improving working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.
Combining proven leadership techniques with practical advice and individual insights, this course will link your personal leadership to the performance of others. This course will provide managers with proven techniques of people management which are directly applicable to the workplace. Delegates will learn how to channel the energy of individuals within...
This course provides a valuable introduction to risk management. Delegates will learn how to identify and control risk and understand its impact.
This qualification provides credible evidence that delegates understand the basics of IT project management to a recognised standard.
This course provides candidates with an understanding in the principles of, and practical experience of, using industry best practice to utilise a Change Management process successfully across a services organisation.
This 3-day course provides candidates with an understanding in the principles of, and practical experience of, using industry best practice in Problem Management.
Management of Portfolios (MoP) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business as usual.
This Oracle R12 Order Management course is designed to give delegates the knowledge to use Oracle R12 Order Management to manage the order fulfilment process, from order entry, through to shipping confirmation and generation of sales invoices through the AutoInvoice process.
Designed to develop a practical working knowledge of the handling and management of claims. Certain fundamentals of the claims business are covered which, when understood, will allow for consistent practice.
Creating an effective project organisation structure, team building, influencing and persuading key stakeholders, delivering difficult messages, minimising conflict and effective delegation of the project work are some of the key topics explored in this course.
Combining Planning, Process and People Skills Managing accounts is stepping up to a planned approach to lift sales results with existing clients. This two-day workshop will concentrate on the skills to deliver short, medium and long term growth plans to your clients.