Overview: Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships.
Basic programming skills are a fundamental requirement for many IT professionals. An entry-level programmer can have difficulty with jargon, and knowing where to start. Learning language syntax can be an uphill struggle when it cannot be put into context.
This 2-day BusinessObjects course gives you the skills needed to work with the SAP BusinessObjects Analysis for Microsoft Office. Learn how to Analyse OLAP sources in Microsoft Excel and create intuitive presentations with Microsoft PowerPoint using SAP BusinessObjects Analysis Addins. This course runs according to demand. For availability or to register...
This 3-day course aims to demystify the world of ICT and will cover disciplines in areas including Virtualization, Programming, Security, The Networking, Hardware, Operating Systems Integration technologies, Cloud Services and much more.
This 1 day intensive training course is for report designers using BusinessObjects Web Intelligence who want to push their knowledge and experience to the advanced level. You will be taught to apply alternative reporting and query techniques when creating complex Web Intelligence documents. This course runs according to demand. For...
This challenging one-day training course introduces you to the power of SAP BusinessObjects reporting using Web Intelligence 4.x Web Client. In a series of practical sessions you will create queries, format reports and execute complex data manipulation. This course runs according to demand. For availability or to register your interest, please get in touch.
This 3 day course is designed for software developers, consultants, database administrator, or project managers working on data extraction, data migration, data warehousing, data integration, or data quality (real-time or batch) projects, using the BusinessObjects Data Services Suite. This course runs according to demand. For availability or to register...
In this one-day introduction we will look at conflict within organizational life, determine our own conflict management style, and discuss and practise some constructive coping strategies.
Updated to version 2.0 of the Agile Project Management Handbook. This five-day accredited course provides participants with a thorough grounding in the DSDM Agile Project Management framework. It is comprised of a Foundation-level introduction to the framework, and an in-depth Practitioner-level examination of how a project manager applies the framework.
This course offers a structured approach to developing a marketing strategy starting with the principles of a marketing approach and including the integration of the marketing plan with the company’s overall business strategy.
Positive psychology builds motivation, psychological awareness, resilience and well-being – all ingredients necessary for high-performing individuals and organisations.
In today's uncertain climate, many organisations are turning to matrix teams in order to be faster and more flexible and to share resources across the organisation.